Refund & Cancellation Policy

Last updated: October 9, 2026

This policy explains when Waripixel refunds a payment and how to cancel a subscription. It is part of our Terms of Use. Where the consumer law of your country gives you rights that cannot be waived, those rights apply instead of anything written here.

1. What we sell

  • Downloads — files from the Library, bought through the cart and delivered to your account immediately after payment.
  • Image tokens — prepaid packs (50, 100, 150 or 200 tokens) that pay for AI renders, premium templates and bulk exports. Purchased tokens are valid for 90 days from your most recent token purchase.
  • Subscriptions — the Studio and Studio Pro plans, billed monthly or yearly, each including a monthly allowance of tokens that does not roll over.

2. Downloads

Downloads are digital content delivered immediately. At checkout you ask us to deliver them straight away and acknowledge that, once the files are available in your account, the 14-day right of withdrawal that applies to consumers in the EU and UK no longer applies to that order.

We refund a download in full if:

  • a file is corrupt, cannot be opened, or is materially not what its product page described, and we cannot put it right within 7 days of you telling us;
  • you were charged but the files never appeared in your account;
  • you were charged more than once for the same order.

We do not refund downloads because you changed your mind or no longer need the files.

3. Image tokens

  • Unused pack: if you have not spent any token from a pack, you may ask for a full refund of that pack within 14 days of buying it.
  • Partly used pack: once any token from a pack has been spent, the pack is not refundable, except where consumer law requires otherwise — in which case we refund the unspent tokens at the price you paid per token.
  • Spent tokens: a token spent on a completed render, template unlock or export is not refundable, including when you are unhappy with an AI result. AI output varies; please review each result. If a request fails for a technical reason on our side, the tokens are returned to your balance automatically.
  • Expired tokens: tokens that reached the end of their 90-day validity are not refunded or restored.

4. Subscriptions

  • Cancelling: you can cancel at any time from your account's billing page. Cancelling stops future charges; you keep the plan until the end of the period you have already paid for. We do not refund the unused part of a monthly or yearly period after cancellation.
  • New subscriptions: if you cancel within 14 days of your first payment and ask for a refund, we refund that payment less a proportional amount for the part of the billing period already used and for any plan tokens already spent.
  • Renewals: renewal charges are not refunded. To avoid a renewal, cancel before the renewal date shown on your billing page.
  • Plan tokens: the monthly token allowance included in a plan has no cash value and is not refunded, including when a plan is cancelled or downgraded.

5. Mistaken or duplicate charges

If you were charged by mistake, charged twice, or charged after cancelling, tell us and we refund the extra charge in full.

6. How to ask for a refund

  • Email hello@waripixel.com from the email address on your account, with the date of the charge and what it was for. Your Stripe receipt number helps.
  • We reply within 5 business days.
  • Approved refunds go back to the original payment method through Stripe. Depending on your bank, they usually appear within 5 to 10 business days.
  • When we refund a download, token pack or subscription, we remove the corresponding files, tokens or plan from your account.
  • Please contact us before opening a dispute with your bank or card issuer; most problems are quicker to fix directly.

7. Your statutory rights

Nothing in this policy limits rights you have under mandatory consumer law, including the EU Consumer Rights Directive, the UK Consumer Rights Act, the Australian Consumer Law, or the laws of your US state. If this policy and that law differ, the law applies.

8. Changes & contact

We may update this policy from time to time; the "Last updated" date above shows the current version. Questions? Email hello@waripixel.com.